3x
Faster Detection
The Challenge
A fast-growing SaaS platform with 200+ microservices needed to migrate from proprietary instrumentation to OpenTelemetry — without disrupting their 99.99% uptime SLA or overwhelming their engineering teams.
Our Approach
We designed a phased migration strategy using the OTEL Collector as a bridge, enabling dual-write during transition. Custom processors preserved existing dashboards while enabling new capabilities. We trained 8 platform teams to self-serve.
Results
- Zero-downtime migration across 200+ services
- 3x improvement in incident detection time
- 8 teams trained and self-sufficient within 6 weeks
- Vendor-neutral architecture enabling future flexibility
Facing Similar Challenges?
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